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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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bee hampton

June 18, 2026

5  out of  5
rating by bee hampton
"I’ve had the best experience with this insurance company. Mia is the Best to ever do it! It was easy she was knowledge and she was informative. She went over and beyond her job. She definitely was a bright light for me on this rainy day!! And she gave me the best quote!! I feel like I’ve known her forever! Also shoutout to her other coworkers!! As she said we are family now!!! I wish I could give 10 stars!"
We responded:
"Thank you, Bee, for sharing your experience with us! We're delighted to hear that Mia made such a positive impact and provided you with excellent service. We'll be sure to pass along your kind words to her and the rest of the team."
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Cara Parejko

June 17, 2026

5  out of  5
rating by Cara Parejko
"Mia at Tim Thomas State Farm was absolutely amazing to work with! She took the time to explain everything clearly, answered all of our questions, and made the whole process smooth and stress-free. She went above and beyond to help us find the best coverage for our needs and made us feel valued every step of the way. We truly appreciate her patience and professionalism. Highly recommend Mia if you’re looking for someone who genuinely cares and wants to help!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Tim Thomas’s Team. "
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Alana Charlot

June 17, 2026

5  out of  5
rating by Alana Charlot
"Mia is always super nice and professional. No matter what I need, she always has the answers and always follows up!"
We responded:
"Alana, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Tim Thomas’s Team here in our Albany office. "
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Dalton Cross

June 3, 2026

5  out of  5
rating by Dalton Cross
"Presslie Stroud was very helpful and answered all the questions I had, and actually helped saved me some money on my Auto Insurance. I 100% recommend using her for any Insurance needs 10/10 Stars!"
We responded:
"Thank you, Dalton, for sharing your experience with Presslie Stroud. It's great to hear she was able to assist you with your questions and help save on your Auto Insurance. We appreciate your recommendation and look forward to serving your insurance needs in the future!"
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Vivian Davis

June 2, 2026

5  out of  5
rating by Vivian Davis
"I called Tim To help me find out where water damage is coming from. I had been waiting for several weeks for estimates from companies and no response. Tim gave me suggestions they were here within 18 hours found my problem They are in route to tarp for in coming weather and have me on priority to get the problem solved. Thank you Tim Thomas and Staff for your willingness and help every time I have an issue
Vivian and friends at Albany Therapeutic
."
We responded:
"Thank you, Vivian and friends at Albany Therapeutic, for sharing your experience. We're glad that our team could assist you promptly with the water damage issue. Your trust in us during such times is greatly appreciated."
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Kiannia B

May 30, 2026

5  out of  5
rating by Kiannia B
"Mia is a joy to speak with, she is very knowledgeable and provides BEST the customer service. Thank you Mia!!"
We responded:
"Thank you, Kiannia, for your kind words! We're glad to hear that Mia's knowledge and customer service made a positive impact. We appreciate your feedback and support!"
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Pdehru

May 29, 2026

5  out of  5
rating by Pdehru
"This was one of the most pleasant experiences I have had while setting up all the necessary services after I moved to Albany. The staff was very friendly and helped us through each step. I would highly recommend leveraging services from this StateFarm location."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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gerald patrick

May 29, 2026

5  out of  5
rating by gerald patrick
"I just wanted to say that Mia is the best!! She always assist with with any issues/questions that I have and goes the extra mile to help. Im very appreciative

Thank you Mia"
We responded:
"gerald, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Tim Thomas’s Team is just a call or email away!"
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Tonya Guest

May 12, 2026

5  out of  5
rating by Tonya Guest
"Thank you, Mia!"
We responded:
"Thank you for the 5 stars, Tonya! We appreciate it."
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Ralph Chambless

May 5, 2026

5  out of  5
rating by Ralph Chambless
"Pressie helped me make some changes to my insurance. She was wonderful to work with had the changes made very quickly."
We responded:
"Thank you for the 5-star review, Ralph! Here on State Farm Agent Tim Thomas’s Team, we are proud to serve our community and appreciate your recognition. "
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Olivia Pace

April 23, 2026

5  out of  5
rating by Olivia Pace
"We had a great experience getting our insurance set up. They were very helpful and thorough. Elizabeth was amazing and very nice."
We responded:
"Thank you so much for the 5-star rating, Olivia! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Lance Moree

April 21, 2026

5  out of  5
rating by Lance Moree
"Great people to deal with!"
We responded:
"Thank you so much!"
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LISA MCDANIEL

April 14, 2026

5  out of  5
rating by LISA MCDANIEL
"Mia is GREAT. She has the best customer service, always so nice and friendly. She answers all question no matter how many you ask, she takes time to help you. Thank you Mia.."
We responded:
"Thank you, Lisa, for your kind words about Mia. We're glad to hear that her friendly and helpful service made a positive impact. Your feedback means a lot to us. "
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Kathy Springer

April 13, 2026

5  out of  5
rating by Kathy Springer
"After seeing so many ads on TV where it shows awesome customer service I have finally found a place that lives up to the ads. Mia at State Farm makes you feel like you have known her for years and she truly cares about meeting your needs. Thank you for renewing my faith in humanity. There really are caring businesses out there."
We responded:
"Thanks so much for the fantastic rating, Kathy! We are so glad you had a positive experience with us here on State Farm Agent Tim Thomas’s Team. If there is anything we can do for you in the future, just give us a shout! "
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Angelica King

April 2, 2026

5  out of  5
rating by Angelica King
"We received exceptional customer service. Mia was thoughtful, professional, and patient exceeding our expectations."
We responded:
"Thank you, Angelica, for your feedback! We're glad to hear that Mia provided thoughtful and professional service that exceeded your expectations. Your support means a lot to us. "
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Shebreaka Clyde

March 26, 2026

5  out of  5
rating by Shebreaka Clyde
"I have been with State Farm for several years and I am satisfied with the outstanding customer service that I receive each time that I contact the office for assistance. I am valued as a customer and my home and automobile insurance needs are always met. I specifically want to give a huge Kudos to Mia Register! Always friendly, warm and ready to assist! Need more people in customer service like her! Thanks Mia!"
We responded:
"Thank you, Shebreaka, for your kind words and for being a loyal customer over the years. We're delighted to hear that Mia has consistently provided you with friendly and warm assistance. Your feedback is greatly appreciated, and we'll make sure Mia knows how much you value her support. Thanks again!"
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Paul Dunbar

March 12, 2026

5  out of  5
rating by Paul Dunbar
"Mia was great. She's very nice, friendly, and easy to work with. Thanks 😊"
We responded:
"Thank you, Paul, for your feedback! We're glad to hear that Mia made your experience enjoyable and easy. Your support means a lot to us."
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WG WH

February 21, 2026

5  out of  5
rating by WG WH
"I was compare shopping to change my home/auto insurance & my daughter referred me to her agent( Tim).
Tim was not in when I visited his office, but was assisted by one of his agent by the name of Presslie. I was satisfied with the quotes provided and she was able to answer my questions as in explaining everything in the quote."
We responded:
"Thank you so much for the 5-stars, WG! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Alvin

November 21, 2025

5  out of  5
rating by Alvin
"Tim Thomas & His Staff is easy & the Best to Work with"
We responded:
"Thank you, Alvin! It's great to know that you had a good experience with our agency. If you ever need assistance or have questions, feel free to reach out."
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Judy Hallquist

November 3, 2025

5  out of  5
rating by Judy Hallquist
"I requested a copy of a dec page and within mintues, it was emailed to me.
Thanks!"
We responded:
"Thank you, Judy, for your feedback! I'm glad to hear that you received your dec page quickly. If you need anything else, feel free to reach out. "
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Kimberly Williams

September 24, 2025

5  out of  5
rating by Kimberly Williams
"Very nice good customer service I do recommend State Farm !!!!"
We responded:
"Thank you, Kimberly, for your kind words and recommendation! We're glad to hear that you had a positive experience with our customer service. If you ever need assistance, feel free to reach out. "
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Dontravious D. Mitchell

September 22, 2025

5  out of  5
rating by Dontravious D. Mitchell
"Mia is simply amazing! I feel like we’re friends! I initially reached out about life insurance and we’ve been in constant contact since. She genuinely cares and helps find the best rates possible. Keep being great, Mia! 10 out of 10. Would recommend."
We responded:
"Thank you, Dontravious, for your kind words about Mia! It's great to hear that she has been able to assist you with your life insurance needs and build such a positive relationship. We appreciate your recommendation and look forward to continuing to serve you."
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Earl Albritton

August 18, 2025

5  out of  5
rating by Earl Albritton
"Great service! Just like family!"
We responded:
"Thank you, Earl, for your review! We're glad to hear you felt like family with our service. Looking forward to continuing to assist you with your insurance needs. "
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Joe Bernardoni

August 1, 2025

5  out of  5
rating by Joe Bernardoni
"Both Mia and Presslie at Tim Thomas are the best in town; they are always looking out for their customers and ensuring that you are completely satisfied. True Professional in their field."
We responded:
"Thank you so much Joe! Mia and Presslie really look out for customers. Thank you for allowing us to serve as your Agent!"
Profile photo of Nicole Black

Nicole Black

June 27, 2025

5  out of  5
rating by Nicole Black
"Mia is my agent and she is the best! She always answers my questions and gives me great feedback. I really do appreciate her!"
We responded:
"Thank you, Nicole, for your review! We're glad to hear that Mia has been helpful in answering your questions and providing valuable feedback. Your appreciation means a lot to us. "