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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nicole Black

June 27, 2025

5  out of  5
rating by Nicole Black
"Mia is my agent and she is the best! She always answers my questions and gives me great feedback. I really do appreciate her!"
We responded:
"Thank you, Nicole, for your review! We're glad to hear that Mia has been helpful in answering your questions and providing valuable feedback. Your appreciation means a lot to us. "
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Jazmin Sanchez

June 24, 2025

5  out of  5
rating by Jazmin Sanchez
"I have nothing but good this to say about this agency. Preslee helps me every time I need anything whether it’s question or add-ons or changes. She is always so pleasant and patient with me. I will continue to do business with them as long as they’ll have me."
We responded:
"Thanks for choosing us, Jazmin! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
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Michael Mobley

June 20, 2025

5  out of  5
rating by Michael Mobley
"State Farm Tim Thomas in Albany ga is absolutely phenomenal. Their service for insurance, life insurance or claims, they have your back.they stand behind you From beginning to end, the staff is awesome thank you Mia for all your help!"
We responded:
"Thank you so much for the awesome review! We appreciate you! "
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Robby Sanders

June 20, 2025

5  out of  5
rating by Robby Sanders
"Hands down the best and most professional staff around. Very courteous and knowledgeabl. Most importantly they have a way of making you feel like your the only customer. Amazing group of people."
We responded:
"Thank you so much Robby! Mia does a great job and thank you for the compliment!!!"
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David Holton

June 20, 2025

5  out of  5
rating by David Holton
"I called to get a lower insurance quote and mia went above and beyond to tell me all the ways I could save! I told her I did t think she could bc I thought state farm was too high but she saved me so much! All of the staff are so friendly and knowledgeable. They go the extra mile to help but also they make you feel like a family member!"
We responded:
"David, thank you so much for allowing us to help you. Mia does a great job and thank you for the compliment! "
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Juanita Brown

June 20, 2025

5  out of  5
rating by Juanita Brown
"Elizabeth is absolutely the best! Her patience and professionalism was very comforting to me. I would highly recommend this agency and specifically Elizabeth!"
We responded:
"We’re so grateful for your feedback, Juanita! Knowing that we made a positive impact means the world to us. Thank you for trusting us with your insurance needs! "
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Ron Hunter

June 20, 2025

5  out of  5
rating by Ron Hunter
"Tim Thomas and his team go out there way to help with your life insurance your auto home and renters insurance. They have good rates and get you the best deal possible. His staff are some of the nicest people you will ever talk to. So if you are looking for any insurance I would recommend Tim Thomas. Thanks guys for all the help."
We responded:
"Thank you, Ron, for your kind words and recommendation. We're glad to hear that our team could assist you with your insurance needs and provide you with great service. If you ever have any questions or need further assistance, feel free to reach out."
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Mike Mobley

June 20, 2025

5  out of  5
rating by Mike Mobley
"Tim, Thomas And State Farm employees in Albany, Georgia is absolutely phenomenal. They have your back all the way through from beginning to end whether it’s insurance, life insurance or claims. I love the office of Tim Thomas in Albany, Georgia keep up the good work."
We responded:
"Thank you, Mike! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
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Nic Unruh

June 20, 2025

5  out of  5
rating by Nic Unruh
"Elizabeth has been so helpful with helping me to understand insurance! I appreciate it so much!"
We responded:
"Elizabeth does a great job. Thank you for the opportunity to serve you!"
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Janie Fink

June 3, 2025

5  out of  5
rating by Janie Fink
"As always, thank you, Tim Thomas and staff, for the excellent service that you provide. Today Presslie Stroud responded immediately with giving me the documents that I needed almost before I finished asking! It's as though she anticipated my need and how best to meet it quickly and professionally. Y'all never disappoint! You are the best!!"
We responded:
"Thank you so much, Janie, for your kind words and for taking the time to share your experience. We're glad to hear that Presslie was able to assist you promptly and efficiently. Your feedback means a lot to us, and we're here whenever you need us. Take care!"
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Yaneli Martinez

May 9, 2025

5  out of  5
rating by Yaneli Martinez
"Me atendio una Chica y es muy amigable, paciente, muy buena atencion"
We responded:
"Gracias, Yaneli, por compartir tu experiencia con nosotros. Nos alegra saber que recibiste una atención amigable y paciente. Estamos aquí para ayudarte siempre que lo necesites."
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Anita Garces

March 31, 2025

5  out of  5
rating by Anita Garces
"Always helpful."
We responded:
"Thank you so much Anita! We appreciate you allowing us to serve you!"
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Kimberly Boatright

March 21, 2025

5  out of  5
rating by Kimberly Boatright
"Elizabeth and Mia at State Farm are the best😊😊 They are always there ready to help always patients and attentive. I switched from my other Insurance carrier bc they were cheaper but I didn’t know I was getting cheaper and good people. Thank you State Farm…."
We responded:
"Thank you so much and we appreciate you allowing us to help with your Insurance. Elizabeth and Mia are two of the best and we appreciate you giving them a shout out!"
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Electric Nothing

March 21, 2025

5  out of  5
rating by Electric Nothing
"This place is turbo boss! Elizabeth got all my needs on lock! Everyone should definitely give them a shot!"
We responded:
"Thank you so much! Elizabeth does a great job!"
Profile photo of The DFirm

The DFirm

March 19, 2025

5  out of  5
rating by The DFirm
"Awesome customer service !!! My agent presslie is so knowledgeable and professional… very affordable insurance rates on auto and home and renters …. Love it here !!!!Tim Thomas State Farm is the place to go !!!!"
We responded:
"Thank you so much! Presslie does a great job. If you ever need any assistance in the future, pleases do not hesitate to reach out to us."
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Rosemarie Peek

March 12, 2025

5  out of  5
rating by Rosemarie Peek
"Thank you State Farm for your wonderful employees. Mia was absolutely awesome! So nice to call and actually get someone pleasant to talk to. Mia took the time to answer all my questions and I felt like I was talking to a friend or family member. Thank you Mia for all your help."
We responded:
"Thank you so much Rosemarie! Mia does a great job and we appreciate you letting her and us know! "
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Cyn C

October 15, 2024

5  out of  5
rating by Cyn C
"Mia is exceptional and incredibly supportive. She’s always ready to help and answer any questions I have. I truly appreciate her eagerness to assist and, most importantly, her willingness to listen to my concerns. Thank you Mia."
We responded:
"Thank you for your kind words, Cyn. We're thrilled to hear that Mia has been exceptional and supportive in addressing your concerns. Your appreciation means a lot to us, and we'll be sure to pass along your gratitude to Mia."
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t macky

September 23, 2024

5  out of  5
rating by t macky
"This State Farm Agency is the best, they treat you like family. The customer service is great. If you are having issues, they will sort things out until you're satisfied. This office is congenial and it's a reflection of the owner, Mr. Thomas. He has a great staff here. I've been with SF since I was 16 and I'm now 59. This is the best agency, for all your insurance needs. Great customer service is priceless and a lot of businesses could learn about it through this agency."
We responded:
"Thank you for your kind words and loyalty over the years. We're thrilled to hear that our team has consistently provided you with excellent service. Your feedback is greatly appreciated and motivates us to continue delivering top-notch support."
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Amanda

July 10, 2024

4  out of  5
rating by Amanda
"Tum Thomas an the girls in the office are so nice an very helpful if u don't understand something they will take the time to make sure you do. No question is a dumb question to them"
We responded:
"Thank you for your kind words, Amanda! We strive to provide excellent service and ensure our clients fully understand their insurance needs."
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Regina Eberhardt

June 13, 2024

5  out of  5
rating by Regina Eberhardt
"I love working with the people there. They are patient and polite and really act like they care. They take the time to explain all of your options."
We responded:
"Thank you for your kind words, Regina! We strive to provide excellent service and are glad to hear that you had a positive experience with us. We are always here to help explain your options."
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ansley collins

June 12, 2024

5  out of  5
rating by ansley collins
"Mia was incredibly knowledgeable and helpful with giving me a quote, and also has a wonderful attitude/personality! 10/10 would recommend!"
We responded:
"Thank you for the kind words, Ansley! We are thrilled to hear about your positive experience with Mia."
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Persy Javier

June 10, 2024

5  out of  5
rating by Persy Javier
"It was a pleasure get the help from presslie Stroud assisting me in my first life policy purchase. She was so kind and supportive.."
We responded:
"Thank you for sharing your positive experience with our team. We are delighted to hear that she provided you with excellent service and support during your life policy purchase. We appreciate your feedback!"
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Hope Todd

June 6, 2024

5  out of  5
rating by Hope Todd
"I’m so thankful for Elizabeth at State Farm. She has really made my life so much easier dealing with my auto insurance and home insurance. She is a huge asset to State Farm."
We responded:
"Thank you for sharing your positive experience with Elizabeth! We are thrilled to hear that she has provided you with exceptional service for your auto and home insurance needs. We appreciate your kind words and your trust in our agency."
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Brandi Jackson

June 4, 2024

5  out of  5
rating by Brandi Jackson
"Mia has been a pleasure to work with. She is Very patient and kind."
We responded:
"Thank you for your kind words, Brandi! We are thrilled to hear that Mia provided you with excellent service. We strive to always be patient and kind with our clients. Thank you for choosing our agency."
Profile photo of D'NIQUA JACKSON

D'NIQUA JACKSON

June 1, 2024

5  out of  5
rating by D'NIQUA JACKSON
"Everyone is the office is so helpful and friendly. Mia started me with my policies but even when she isn’t available to assist I still get the same quality of great service for anyone whether it be a visit to the office or a phone call. I would definitely recommend this office if you’re looking to have great service all the way around."
We responded:
"Thank you so much D’Niqua! Mia does a great job and thank you for allowing us to serve you!"